Worksheet · 8 min read
The lead-scoring worksheet
Build a scoring model that exposes its evidence, maps every band to an action, and gets better from sales feedback.
A score should explain the next action in plain language. If it cannot, it is not ready to automate.
Score three separate dimensions
A single number hides important differences. An ideal account with no current intent should not be treated like a ready buyer with poor fit.
| Dimension | Question | Sample inputs |
|---|---|---|
| Fit | Are we likely to serve this account and person well? | Segment, size, geography, role, technology |
| Intent | Is there credible evidence of a relevant need now? | Demo request, high-intent activity, product usage, validated signal |
| Readiness | Can the team act appropriately today? | Verified contact, owner, consent, routing completeness |
Complete the worksheet
| Input | Weight or rule | Evidence source | Expiry | Action if true |
|---|---|---|---|---|
| Priority-segment account | +3 fit | CRM account record | On fit-model change | Remain eligible |
| Relevant demo request | +4 intent | Form and event log | 14 days | Route for rapid response |
| Recent verified product signal | +2 intent | Product event | 30 days | Create reviewed task |
| Verified decision-maker | +2 readiness | Validated contact record | 90 days | Allow activation |
| Suppression or disqualifying segment | Hard exclusion | Consent and account rules | Immediate | Do not activate |
Turn bands into actions
- Priority
Strong fit and timely intent with no operational blocker. Route or create a reviewed outbound task.
- Research
The account may be valuable but a key fact is missing. Enrich, validate, or assign research.
- Nurture
Fit exists, but intent is weak or stale. Monitor signals or add to a relevant education path.
- Exclude
The record is outside the motion or cannot be contacted safely. Suppress and retain the reason.
Monthly calibration questions
- Which high-scoring records did sales reject, and why?
- Which accepted opportunities started with a low score?
- Which inputs are old, duplicated, or too easy to game?
- Are score bands changing response time and meeting quality?
- What changed in the model this month, and who needs to know?